Privacy Policy

Effective Date: April 26, 2026

J Johnston Insurance Services, Inc. (“J Johnston Insurance,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, jjohnstoninsurance.com, by phone, by email, in person, and through quote or policy service requests.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you may have regarding your information.

1. Who We Are

J Johnston Insurance Services, Inc.
10900 Los Alamitos Blvd., Suite 217
Los Alamitos, CA 90720
Phone: (562) 795-9201
Phone: (562) 795-9121
Office Hours: Monday–Friday, 8:00 AM–5:00 PM
California License No. OF4479

2. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

When you contact us, request a quote, apply for coverage, or ask for service, we may collect:

• Name
• Mailing address
• Email address
• Telephone number
• Date of birth
• Driver’s license information
• Vehicle, property, or business information
• Insurance history and coverage needs
• Health or life-insurance-related information when necessary for a quote or application
• Payment-related information when needed to process transactions
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect limited technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Date and time of visit
• Website interaction data collected through cookies or similar technologies

Information from Third Parties

We may receive information from:

• Insurance carriers
• insurance wholesalers and underwriting partners
• consumer reporting agencies, MVR providers, or claims history databases where permitted by law
• lead vendors or referral partners
• service providers that help us operate our business and website

3. How We Use Information

We may use personal information to:

• Provide insurance quotes, products, and services
• Evaluate eligibility for insurance products
• Submit applications to insurance carriers
• Communicate with you about policies, renewals, billing, claims, and service requests
• Verify identity and prevent fraud
• Maintain records and comply with legal, regulatory, and licensing obligations
• Improve our website, customer service, and operations
• Respond to inquiries and requests
• Send service-related communications
• Send marketing communications where permitted by law

4. How We Share Information

We do not sell your personal information for money.

We may share personal information as necessary with:

• Insurance carriers, brokers, wholesalers, managing general agents, and underwriting partners
• Claims administrators and adjusters
• Service providers that assist with website hosting, communications, analytics, customer management, document processing, payment processing, and IT support
• Government agencies, regulators, law enforcement, or other third parties where required by law
• Professional advisors such as attorneys, accountants, auditors, and compliance consultants
• Successors in connection with a merger, acquisition, asset sale, financing, or business transition

We may also share information with your consent or at your direction.

5. Insurance and Financial Privacy Disclosures

Because we operate as an insurance agency, some of the personal information we collect and process may be subject to federal and California insurance and financial privacy laws, including the Gramm-Leach-Bliley Act (GLBA) and California insurance privacy rules. Those laws may govern how certain nonpublic personal information is collected, used, safeguarded, and disclosed. Some categories of information handled in connection with insurance and financial services may be exempt from certain provisions of the California Consumer Privacy Act.

Where those laws apply, we handle personal information in accordance with applicable insurance, financial privacy, and consumer protection requirements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• remember preferences
• improve website functionality
• understand website traffic and usage
• help maintain security and performance

You can usually control cookies through your browser settings. Disabling cookies may affect some website functionality.

Optional website note: If the site uses Google Analytics, Meta Pixel, call-tracking scripts, or similar tools, this section should be expanded to name them specifically.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide requested services
• maintain insurance and business records
• comply with legal, tax, accounting, regulatory, and licensing obligations
• resolve disputes
• enforce agreements
• protect our legal rights

Retention periods may vary depending on the nature of the information and the applicable legal requirements.

8. How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. California Privacy Rights

If you are a California resident, you may have certain rights under California law with respect to personal information that is not otherwise exempt from the California Consumer Privacy Act and related laws. Depending on the circumstances, these rights may include:

• The right to know what personal information we collect, use, disclose, and retain
• The right to request deletion of certain personal information
• The right to request correction of inaccurate personal information
• The right to limit certain uses of sensitive personal information where applicable
• The right to not be discriminated against for exercising applicable privacy rights

Please note that certain personal information processed in connection with insurance and financial services may be exempt from some of these rights under applicable law.

To submit a privacy request, please contact us using the information in the “Contact Us” section below. We may need to verify your identity before processing your request.

10. Do Not Sell or Share

We do not sell personal information for monetary consideration.

If our website practices ever change in a way that triggers California “sell” or “share” opt-out rights, we will update this Privacy Policy and provide any required notice and opt-out method.

11. Marketing Communications

We may send you marketing or promotional communications where permitted by law. You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us directly.

Even if you opt out of marketing messages, we may still send non-marketing communications related to your account, policy, quote, billing, service, or legal notices.

12. Third-Party Websites

Our website may contain links to third-party websites, social media pages, or external services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing information to them.

13. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 through our website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the effective date above. Your continued use of the website after changes are posted means you accept the revised policy, to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise any applicable privacy rights, please contact:

J Johnston Insurance Services, Inc.
10900 Los Alamitos Blvd., Suite 217
Los Alamitos, CA 90720
Phone: (562) 795-9201
Phone: (562) 795-9121
Website: jjohnstoninsurance.com