Health Information Privacy Statement

Effective Date: April 26, 2026

J Johnston Insurance Services, Inc. (“J Johnston Insurance,” “we,” “us,” or “our”) understands the importance of protecting sensitive personal and health-related information. This HIPAA Statement explains our general approach to safeguarding health information in connection with health insurance-related services offered through our business and website. Our website lists health insurance among the services we provide.

Important Notice About HIPAA Status

HIPAA applies to covered entities and certain business associates. Covered entities generally include health plans, health care clearinghouses, and certain health care providers that conduct covered electronic transactions. Insurance agencies and brokers are not automatically HIPAA covered entities solely because they market or assist with insurance products. In some situations, an insurance agency or broker may handle protected health information on behalf of a health plan or another covered entity and may be subject to HIPAA obligations as a business associate or under another applicable arrangement.

Accordingly, this page is not intended to state that J Johnston Insurance is a HIPAA covered entity in all circumstances. Rather, it describes our commitment to handling health-related information responsibly and in accordance with applicable legal and contractual obligations when HIPAA applies.

Health Information We May Receive

In connection with health insurance inquiries, quotes, applications, or servicing, we may receive information such as:

  • name and contact information
  • date of birth
  • health-insurance-related information
  • application information
  • policy and eligibility details
  • other information needed to assist with health coverage inquiries or enrollment

How We Use Health-Related Information

We may use health-related information to:

  • respond to health insurance quote requests and inquiries
  • assist with applications and enrollment processes
  • communicate with carriers, underwriting partners, or authorized service providers
  • provide customer service and policy support
  • comply with legal, regulatory, contractual, and recordkeeping obligations
  • protect against fraud, misuse, or unauthorized activity

How We Protect Health-Related Information

Where applicable, we use reasonable administrative, technical, and physical safeguards designed to protect health-related information from unauthorized access, use, or disclosure.

These safeguards may include workforce training, access controls, secure systems, document handling practices, and vendor oversight, where appropriate.

When Information May Be Shared

We may share health-related information only as permitted or required by applicable law, contract, or authorization, including with:

  • insurance carriers or health plans
  • authorized service providers
  • regulators or government agencies
  • professional advisors
  • others as required to process requests, applications, enrollments, or service-related matters

Individual Rights

When HIPAA applies to information we handle on behalf of a covered entity or under a business associate relationship, rights relating to that protected health information may be governed primarily by the applicable health plan or other covered entity. In those situations, requests for access, amendment, accounting, restrictions, or other HIPAA rights may need to be directed to the relevant health plan or covered entity.

If you contact us regarding health-information privacy, we will make reasonable efforts to direct your request appropriately.

No Substitute for a Covered Entity’s Notice of Privacy Practices

If you enroll in or apply for a health plan, the health insurer or health plan may provide you with its own Notice of Privacy Practices or other privacy disclosures, as required by law. That notice will govern how the covered entity uses and discloses protected health information under HIPAA where applicable.

Contact Us

If you have questions about this HIPAA Statement or how we handle health-related information, please contact:

J Johnston Insurance Services, Inc.
10900 Los Alamitos Blvd., Suite 217
Los Alamitos, CA 90720
Phone: (562) 795-9201
Phone: (562) 795-9121